00581nam a22001577a 450000500170000000800410001702000180005804000170007608200200009310000180011324500860013126000400021730000220025765001170027970000270039620211206111326.0211206b        |||||||| |||| 00| 0 eng d  a0-07-006219-6  aDDCbEnglish  a158.2 A969 1997  aAxelrod, Alan10a201 ways to say no gracefully and effectively b/ cAlan Axelrod and Jim Holtje.   aNew York : bMcGraw-Hill, cc 1997.  a150 p. : c18 cm.14aAssertiveness (Psychology)aAssertiveness (Psychology) - Problems, exercises, etc. aInterpersonal Communication  aHoltje, Jimeco-author