@book{4786,
	author = {Champion, John M. and James, John H.,},
	title = {Critical incidents in management /},
	publisher = {R. D. Irwin,},
	year = {1975.},
	series = {(Irwin series in management and the behavioral sciences).},
	address = {Homewood, Ill. :},
	edition = {3d ed.}
}