TY  - BOOK
AU  - Caroselli,Marlene
AU  - Crosby,Philip B.
TI  - Total quality transformations: optimizing missions, methods, and management 
SN  - 0-87425-157-5
U1  - Prof. 658.562 C293 1991 
PY  - 1991///
CY  - Amherst, Mass.
PB  - Human Resource Development Press
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -