@book{8129,
	author = {Flores, Carmelita S. and Lopez, Evelyn B.},
	title = {Effective speech communication /},
	publisher = {National Book Store,},
	year = {c1998.},
	address = {Mandaluyong City :},
	edition = {3rd ed.},
	note = {Includes appendices and bibliographical references.}
}